Help and FAQ
Absolutely free!
You can become register now to place an order, to be informed about discounts, campaigns and promotions, and to take advantage of the things that we will offer to you.
Of course you can!
You can shop from our site without registering. You can complete your shopping by following the instructions that will be given to you when you are checking out.
We want to confirm your order!
We encounter situations where some orders are not valid orders, and the user only places a order for testing. You can understand that such transactions cause performance loss in the service we provide to you, our valued customers. In order to understand whether the order is actually requested or not, we have to get confirmation from the phone numbers that the customers who placed the order. That's why we require that you provide your phone information when you place an order.
It’s really easy!
You can update your settings from the Account menu.
You can click on the Forgot My Password button in the login screen to receive a mail includes the password for your account.
Don’t worry! It is really safe. Just sit back…
Every shopping you make on our website is safe. Our system is protected by SSL. Within 256-bit SSL (Secure Socket Layer) security, no one other than you can view or access your credit card number. As soon as you enter your credit card number, the information of your number is encrypted and sent to the bank. It is not possible to view or access your information by third parties, including our company. Your card information is only between you and the bank.
Get ready for an amazing experience.
It will be enough to type the product you are looking for in the search bar on our website. Thus, you will quickly find the product you are looking for. Or, you can access the products you are interested in from the menu by category and sub-categories.
As fast as possible. We promise!
You will be automatically notified when your order is received. The products you have ordered and paid for are delivered to the cargo within 2 business days at the latest. During sale and promotion periods, the delivery date may take longer than usual.
Yes we do!
We are shipping to all around the world!
We are very close to you!
You can get help by calling the customer service line at +90 212 221 5798 or sending an e-mail to info@societafashion.com for your problems and suggestions on our website.
We're sorry you even think about it!
societashop.com Societa Tekstil San. Trade Ltd. Sti. is the official website of the brand. Therefore, all of our products are original.
We are here to give you the best service...
We work with UPS Cargo. Our shipping service is completely free inside the Turkey. If you’re in another company our shipping fee is: 25€. Likewise, we do not charge any fees for the products you return inside Turkey. The return fee belongs to the customer outside of Turkey.
We Made Everything Easy Just For You...
You can return the product you have purchased without opening/destroying//breaking the packaging, without using the product, within 20 days from the delivery date, as you received it. You must return the product together with the product invoice. You can send the product(s) you want to return free of charge(25€ in all countries except Turkey) via UPS Cargo (by notifying the cargo of UPS Societa Cargo Customer Number: W5527E) by filling out and signing the return form at the bottom of the invoice sent to you with your order, with the package undamaged, unused, undamaged as a result of usage error. You can send it to the address: Gürsel Mahallesi Sevilen Sokak No:65/1 Kağıthane/Çağlayan/İstanbul. Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received. Products that are unpacked, used, destroyed, etc. are not accepted. The customer is obliged to return the product in the condition it was delivered to him/her, and in case of use, to compensate the loss in the commercial value of the goods due to use. If the customer returns the product or withdraws from the purchase, the product price is refunded within 15 (fifteen) days from the time the returned product reaches us. The reflection of the product return cost to the credit card can be made by your bank between 1-5 business days. In cases where any opening, deterioration, destruction, tearing, use and other conditions are detected in the product and the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the product price will not be refunded. In cases that do not comply with the above conditions, the shipping fee will be paid by the customer for the returned products. Credit Card refunds will be made within a maximum of 3 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.
Of course!
In case the product does not fit you, you can return the product and place a new order again.
Very easy!
In accordance with consumer rights, you can use your right of withdrawal before your order is delivered to the cargo. For this, you should inform info@societafashion.com about your order or product that you want to cancel, before you are notified by e-mail that your order has been delivered to cargo. If your order has been delivered to cargo, you can use your right to return within 20 days in accordance with consumer protection law.
