Frequently asked questions
You can contact us for any questions you may have.
Is the registration free?
Absolutely free!
You can become register now to place an order, to be informed about discounts, campaigns and promotions, and to take advantage of the things that we will offer to you.
Can I shop even though I am not registered?
Of course you can!
You can shop from our site without registering. You can complete your shopping by following the instructions that will be given to you when you are checking out.
Why do you need my phone number while registering?
We want to confirm your order!
We encounter situations where some orders are not valid orders, and the user only places a order for testing. You can understand that such transactions cause performance loss in the service we provide to you, our valued customers. In order to understand whether the order is actually requested or not, we have to get confirmation from the phone numbers that the customers who placed the order. That's why we require that you provide your phone information when you place an order.
How can I update my account settings?
It’s really easy!
You can update your settings from the Account menu.
I forgot my password. What should I do?
You can click on the Forgot My Password button in the login screen to receive a mail includes the password for your account.
Do I have to enter my credit card details to shop?
Don’t worry! It is really safe. Just sit back…
Every shopping you make on our website is safe. Our system is protected by SSL. Within 256-bit SSL (Secure Socket Layer) security, no one other than you can view or access your credit card number. As soon as you enter your credit card number, the information of your number is encrypted and sent to the bank. It is not possible to view or access your information by third parties, including our company. Your card information is only between you and the bank.
How can I easily find the product I am looking for?
Get ready for an amazing experience.
It will be enough to type the product you are looking for in the search bar on our website. Thus, you will quickly find the product you are looking for. Or, you can access the products you are interested in from the menu by category and sub-categories.
What is the Delivery Time and what are the Delivery Methods? / When Will My Product Arrive?
As fast as possible. We promise!
You will be automatically notified when your order is received. The products you have ordered and paid for are delivered to the cargo within 2 business days at the latest. During sale and promotion periods, the delivery date may take longer than usual.
Do you ship abroad?
Yes we do!
We are shipping to all around the world!
Who Do I Contact About the Problems I Encounter While Using Your Website?
We are very close to you!
You can get help by calling the customer service line at +90 212 221 5798 or sending an e-mail to info@societafashion.com for your problems and suggestions on our website.
Are the Products on Your WebSite Original?
We're sorry you even think about it!
societashop.com Societa Tekstil San. Trade Ltd. Sti. is the official website of the brand. Therefore, all of our products are original.
Which cargo companies do you work with? How Much Are the Shipping Costs, What is the Service Fee?
We are here to give you the best service...
We work with UPS Cargo. Our shipping service is completely free inside the Turkey. If you’re in another company our shipping fee is: 25€. Likewise, we do not charge any fees for the products you return inside Turkey. The return fee belongs to the customer outside of Turkey.
What are your product return conditions, within how many business days can the products be sent to you? / How does the return and exchange process work?
You can return the product only if you receive damaged or opened packages. You must return the product together with the product invoice. We don't accept any returns rather then the conditions above.
I want to cancel my order, what can I do?
Very easy!
In accordance with consumer rights, you can use your right of withdrawal before your order is delivered to the cargo. For this, you should inform info@societafashion.com about your order or product that you want to cancel, before you are notified by e-mail that your order has been delivered to cargo. If your order has been delivered to cargo, you can use your right to return within 20 days in accordance with consumer protection law.
